Contact for Faults
New email: faults@rhmtelecom.com
To be used to register new faults or follow up progress on existing faults. New emails into this address will be automatically ticketed on our system and you will receive a ticket reference straight away. If you need to chase for updates when the issue is live you simply need to reply on the email chain and the ticket reference will be picked up in the subject field to avoid a new ticket being raised.
Escalations
Nick Hunt – Technical Team Leader
Pamela Henry – Operations Director
Nick Thomas – Managing Director
Contact for Orders
New email: orders@rhmtelecom.com
To be used to place a new order or chase progress on an existing. You can also use this address for queries prior to placing orders.
Escalations
Christina Bryant – Helpdesk Team Leader
Pamela Henry – Operations Director
Nick Thomas – Managing Director |
Main Contact Number
There will be no change here for our generic service number. It will still be 0345 337 73 73.
Our sales and reception number will still also be 0345 136 60 60.
New Menu Functions
Both numbers will now come into a simple auto attendant with the following menu:
1. Helpdesk
2. Sales
3. Billing
4. Accounts
If you choose the Helpdesk option you will then receive the following options:
1. For faults
2. For orders |
