Give Your Contact Strategy The Akixi Factor

Akixi is an award-winning solution providing comprehensive call and contact analytics services. This cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.

Akixi offers various service levels, from historic call logging to advanced real-time contact centre services to suit businesses of all sizes.

• Are you away from the office but still need to view the real time analytics?
• Do you suffer from lost revenue, due to not being able to monitor your call statistics?
• Would your company benefit from determining how efficiently your lines are being used?
• Are you able to track your abandoned incoming calls? If not how much is this costing you?

Akixi Features

• Service level wallboard
• Historic call logging and reporting
• Cradle-to-grave visibility
• Scheduled reporting
• Real time call analytics
• Abandoned call recovery
• Analysis by hunt group
• Trend analysis by time frame
• Android & iOS wallboard Apps

Used in conjunction with the Horizon telephone system, Akixi is available to you from £150 for a one off installation fee, plus user licences from £1.75 per user per month. One supervisor licence at £6.50 per month required for wall board feature.

Please don’t hesitate to get in touch on 0345 136 60 60 or email us at enquiries@rhmtelecom.com with any questions you may have or for a free, no obligation quote personalised to your business and requirements.