Upgrade your medical practice with RHM

With changing technology and greater expectation from patients, the need for a medical practice to improve the way they handle communication is of real importance today.

How would your surgery answer the following questions:

Is your surgery using out of date telephone lines and cabling?

Are your patients often getting frustrated with engaged tones with no option to leave a voicemail?

Is it difficult to transfer calls easily and effectively outside of practice hours?

Would you struggle to report on your busiest call times to the CQC?

Are you unsure if your calls and recordings are NHS regulation compliant? 

If you answered yes to any of those questions then it is time to talk to a consultant from RHM telecommunications.

How can RHM help?

RHM provide leading telephony solutions to the healthcare industry and can offer the following benefits with our cloud based phone solution called Horizon:

• Complete statistics and reporting on all calls in and out of the practice including wall boards and email reports.
• Fully compliant call recording including auto management of storage with 3, 6, 12, 36 and 84 month retention.
• Free calls to local, national and mobile telephone numbers (01, 02, 03, 07 and 0800 numbers).
• Cutting edge, easy to use, professional handsets.
• No engaged tones.
• Lines always available for staff to make calls. 
• Automatic out of hour call diversion to 111 and other surgeries.

That’s not all.

Our solutions will help you to embrace the following requirements that your surgery may soon face:

• SystmOne, EMIS and Vision integration of the phone system. This includes incoming call patient recognition, call logging in the system and click to dial from the screen. 

• Video calling for GP’s – GP’s can video call patients for consultations via an easy to use platform that fully integrates with your phone system. 

All of these features are available to you from as little as £11.99 per user per month – that includes your handset and free calls to local, national and mobile numbers.

Choose from one of the following handsets:

Cisco 8841

Polycom VVX450

Yealink W-52p Cordless

If you would like a no obligation consultation please give me a call on 01452 511321 or email me at merrick.kimber@rhmtelecom.com