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Akixi is an award-winning solution providing comprehensive call and contact analytics services. This cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. Akixi offers various service levels, from historic call logging to advanced real-time contact centre services to suit…

Many UK businesses focus their GDPR compliance on managing data held on premise. However due to the technology available today many organisations work in a flexible way with staff operating from home or outside of the sanctity of the physical office. The prevalence today of smartphones for staff to gain access to their email and…

With changing technology and greater expectation from patients, the need for a medical practice to improve the way they handle communication is of real importance today. How would your surgery answer the following questions: Is your surgery using out of date telephone lines and cabling? Are your patients often getting frustrated with engaged tones with…

GDPR – Does your Mobile estate pose a risk? With so much data now accessed via corporate mobiles including sensitive email, attachments businesses really have to think about their security policies. Cybercrime is on the increase with hackers becoming even more creative. If you then layer on the compliance environment with GDPR regulation last year,…

Trade in your old system now! FREE installation, POE data switch, number porting & training worth up to £1,199* or cashback to the same value**      RHM will be running a telephone system scrappage scheme for any existing clients who have one of the following systems with us:   LG GSX LG GDK LG…

The fact you’re reading this article suggests you’re considering updating or overhauling your telecoms infrastructure Your checklist of considerations is likely to include: Defining the evolving business needs Involving key stakeholders Managing potential risks Integrating with existing systems Overcoming the challenge of working across multiple sites Sourcing a trusted supplier This article provides tips on…

Discover why it’s important to get acquainted with SIP trunk providers and make sure you don’t get stuck with outdated technology. ISDN is quickly getting overtaken by next-generation SIP telephony. ISDN is in decline Over a five-year period, the number of ISDN channels used by UK businesses declined by 30%. 2007: 4.7 million ISDN channels…

How to ensure you maximise the potential benefits to your business Long-term success depends on making the right start Cloud Communications increase your flexibility and productivity without the need for large capital investment. But to maximise the benefits, you need to plan your transition carefully, with a full understanding of your current communications processes, assets…

How can we help you protect your business? Why you should care? Phone fraud is becoming a real problem in the UK, costing businesses £953 million. It can result in bill shock and loss of service, which can be disruptive to your business operations. According to a survey commissioned by ITSPA which surveyed 1,000 businesses…

The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. Implementing a voice disaster recovery plan The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. After the 2014 winter storms,…