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Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

Internet sales are very important to today’s industry. Online chat, email and social media have become very popular ways to offer customer service. Therefore, more businesses are forgoing placing a telephone number on their websites and opting for digital communication channels instead. But ditching the traditional number for online chat, or email, might be a…

The only constant is change. Today’s IT decision makers are facing a rapidly changing digital landscape. The priorities of IT departments within businesses are evolving, driven by three distinct pressures: The move from the ground to the cloud We’re not using 56k dial up anymore. The ubiquity of high bandwidth data connections has made cloud…

The UK Government has announced that £200m is going to be placed into a fund to ensure that rural schools, businesses and individuals can benefit from high-quality broadband connectivity. It has been confirmed that isolated primary schools will be the first to benefit, but the campaign will then subsequently be rolled out to ensure that even…

Modern businesses are heavily reliant on different network solutions, but without professional help many of these solutions are not optimal. With a suboptimal business internet and/or commercial phones service, you will experience issues like slow uploads or downloads, costly downtime, inefficient remote collaboration solutions and many other unwanted hassles. Here are some of the benefits…

On the face of it, there’s nothing not to love about cloud-based and IP business phone systems. They are inexpensive and they allow a single phone system to be used anywhere, with virtually unlimited potential for expansion. But how much can a quality phone system really increase the productivity of a business?   Faster comms help…

Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…

Find out how you can improve business performance with unified communications To support healthy, continued growth, every business needs to operate effectively. From IT to human resources, telecoms to finance, every function needs to work efficiently in order to maximise profitability and to free up funds for investment back into the business. Communications play a…

A growing number of companies are discovering the benefits of opting for a hosted phone system For many organisations, communications is the backbone of the business, therefore it is vital to have the right phone system in place. However, it’s understandable that your board may believe the best strategy is to keep the phone system…

Your traditional telecoms system could be killing your business – find out how a next generation phone system can give you competitive advantage. Informed business decisions rely on having accurate, timely information to hand. Finance, sales and support all produce useful data to assist with strategic decision-making, but this data may not always provide the…