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Remote working has become the focus for a huge number of industries in recent years, and healthcare is no different. There are now dozens of roles within the NHS and private healthcare providers that require staff to work on the go. From in-home carers to GPs carrying out appointments from home over the phone. Adopting…

The fact you’re reading this article suggests you’re considering updating or overhauling your telecoms infrastructure Your checklist of considerations is likely to include: Defining the evolving business needs Involving key stakeholders Managing potential risks Integrating with existing systems Overcoming the challenge of working across multiple sites Sourcing a trusted supplier This article provides tips on…

The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. Implementing a voice disaster recovery plan The telephone is the lifeline for most small businesses; it pays to have a plan in place for when there are disruptions. After the 2014 winter storms,…

Find out whether it’s time to change your communications provider. In today’s financially-conscious environment, most businesses have been forced to adjust their processes to become more efficient – maintaining profit margins without significantly increasing prices. To achieve this transformation, many have become more agile, allowing them to adapt to changes in the marketplace more quickly….

Increase your sales performance and improve customer satisfaction with a hosted phone system. Meet Charles and Eddie Charles is a travelling rep. He visits customer sites across the West of England, conducting live demonstrations and closing deals. He is equipped with a company iPhone on a corporate contract and a laptop. His organisation uses a…

Is it time to review your existing communications system? No business can afford to stand still. Companies that are responsive, agile and adaptable are best placed for today’s fast-changing business environment. Businesses have to respond to a wide range of factors, some of which may be unplanned or which may arrive much sooner than anticipated….

VoIP, Voice over Internet Protocol, provides the option of having a phone service delivered via your Internet connection as opposed to receiving it from your local phone company. You may also see VoIP referred to as VoB (Voice over Broadband), VoN (Voice over Networks) and Internet Technology. In the present day, where Internet connections are…

In business, you can’t afford to be caught sleeping on new technology which can make a real difference. The good news is that companies which have thus far used traditional phone systems have a range of commercial benefits waiting for them in the form of Voice over Internet Protocol (VoIP). Here we take a look…

For any business who is currently operating in the digital age, it is essential that you have a reliable and up-to-date network solutions provider. Being connected to your network is vital for the completion of daily tasks, so any downtime is likely to have serious consequences, both financially and for brand reputation. As such, choosing…

Gaining insight into your inbound call handling can help improve customer service. Each year, businesses in the UK lose a total of £15.3 billion when customers stop purchasing due to poor customer service experiences. Between calls that never make it to your customer service team and calls that reach the wrong department in your organisation,…