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An unmanaged switch will only provide basic connectivity and will not come with any features. A managed switch is capable of providing VLANs, port security, diagnostic tools, traffic prioritisation and much more. This can be managed remotely by RHM assuming the switch can be accessed over the internet.

If the handset is within warranty contact RHM Helpdesk to arrange a replacement. If not within warranty our Helpdesk will talk you through the available options.

Check to ensure mobile data is enabled on the handset, you are in an area where you will receive the relevant signal and you have not hit your monthly data limit.

We recommend contacting us up to 48 hours prior to travelling to ensure the correct bolt-ons are in place to prevent unexpected charges whilst away.

Call our dedicated lost/stolen number as soon as possible. We will bar the handset and SIM and discuss replacement options with you.

Check the router is connected correctly, all the connections are firmly pushed in and that the analogue line has dial tone.

If you are using IP handsets check that your PoE Data Switch is powered on and working. If using analogue or digital handsets check the telephone system is powered on.

Not all sockets in your premises will connect back to your Telephone System. You will need to ensure the socket you are using has been correctly “patched in”.

If you are an existing customer contact our Helpdesk who will be able to assist with planning your move and provide costs and timescales.

RHM offers Project Management to survey premises and provide a full report on required specification, additional outlets for either Cat5 or traditional 1308 cabling.