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If the handset is within warranty contact RHM Helpdesk to arrange a replacement. If not within warranty our Helpdesk will talk you through the available options.

Check to ensure mobile data is enabled on the handset, you are in an area where you will receive the relevant signal and you have not hit your monthly data limit.

We recommend contacting us up to 48 hours prior to travelling to ensure the correct bolt-ons are in place to prevent unexpected charges whilst away.

Call our dedicated lost/stolen number as soon as possible. We will bar the handset and SIM and discuss replacement options with you.