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Please email a request to billing@rhmtelecom.com and ask for a log in to our Webabillity system. This will give you access to 12 months invoice and report history and enable you to set up eAlerts and conduct analysis on calls made even during the current pre billed month.

If the light on the box is solid green this means the service is working. If the light on the box is flashing this indicates system failure. If the light is off this could indicate power failure or possible outage at network level.

Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. A specific time cannot be given and access must be available for the entire slot.

You can dial 17070 from any Openreach analogue line to be played back your line number and also carry out basic diagnostics, eg a quiet line test on Option 2.

We can divert your calls as part of a fault ticket with Openreach. This can take up to 15 minutes to activate and can only divert to a single number.