Support
For information regarding our Support contact details, Escalation Path, SLAs and Programming charges please refer to the below document:
RHM knows how much your business relies on communications. Customer service comes top on our list of priorities and we work diligently to maintain your business continuity. We understand the importance of your journey with RHM and your satisfaction is critical to the success of the company.
Standard & Bespoke
Because we believe you should only pay for the level of care you need, we have created 2 support packages, Standard and Bespoke. Our standard support package gives you cover from Monday to Friday, 8.30am to 5pm. However, because some businesses need weekend cover and outside normal working hours, we can build a support package that keeps your business up and running 24/7, 365 days a year.
Help desk
The RHM help desk has its own dedicated service support number and email address and gives you one central point of contact throughout the term of your relationship with us. All enquiries are handled by a professional team that understands the complexities of your business and who understand your system inside out.
Account management
Account management continues uninterrupted following the delivery of your initial solution. Our account management teams are fully versed with all products and services we provide, as well as those of our key partners; Gamma, LG, Zen Internet, Avaya, ZyXEL, DrayTek and Vodafone, O2, Three and many others.
Reviews
As your business grows your requirements change. Our account management team will be in regular contact making sure you’re always up-to-date and aware of new technologies and possibilities to improve.
Training
RHM’s training sessions give end users the confidence and skills they need to operate your new equipment efficiently and successfully. We can also provide administrators with the knowledge and expertise to effectively manage the communications environment once your installation has been completed.
Should you rather a course tailored to your specific needs, our experienced training team are on hand to offer advice and help to design the courses you need. These courses can be provided remotely or at your premises at a time that suits you best.
